Are you a factory or a trading company?
We are a special trading company owned by our factory. Our factory is located in Changzhou, China, and has a total of nearly 100 workers. We have over 20 years of experience in the industry.
How do you guarantee the quality of your products?
Kingwood always focuses on production quality and quality improvement. To achieve high quality to meet high demand, we have built state-of-the-art manufacturing facilities and strictly control every production point, not only from raw material sourcing, spare parts processing, and welding but also from assembly to finished product delivery. All quality controls are strictly enforced in Kingwood during the critical production process.
What are the delivery dates?
We have set up a warehouse-free management system, so before you place your order, please contact our sales team who will give you a professional delivery plan based on the product/line lead time.
How is Kingwood's technical support?
Kingwood has established a complete service system from pre-sales, installation, and commissioning to after-sales service, including preventive maintenance, corrective maintenance, and training processes. Upon request, we can provide service online and at the customer's job site. We also have overseas engineers in several countries in South East Asia/CIS/Eastern Europe and Latin America who can be at your service at any time.
What is the guarantee period?
One year after the arrival of our products at the customer's job site, but not more than 18 months from the BL date.